Terms of service
Store Policy
Customer Care
RETURNS AND EXCHANGES
We do not accept any return or exchange,
As we check the product quality and damages before we process your order
Anyhow if there are any damages You can email us on support@onetimepe.in for any request or call us at +91 95819 57528.
This should happen within 24 hours of placing an order.
ORDER PROCESS
Our display of products on our website is an invitation and not an offer to sell those products to you.
An offer is made when you place the order for your products. However, we will not have made a contract with you until we accept your offer (see point 5 below).
You can make payment by various options available, including Credit / Debit card, Net banking,etc., Some of these options are limited to certain countries only. Not all options are available in all E-stores.
Products are subject to availability with our vendors. In case of non availability of product / Products you may choose to
Accept a partial / full refund or take it as store credit in your support@onetimepe.in account
Refunds can be made to the same account
In case of price difference the amount can be refunded to your bank or can be issued as store credit.
Ensure you enter a correct email address and we would send you an order acknowledgement email and order update email(s).
Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 3 above) or we have sent acknowledgement emails (see 4 above).
The contract will be formed at the place of dispatch of the products.
All orders that you place on this website will be subject to acceptance in accordance with clause 5 above of these terms and conditions.
www.onetimepe.in offers occasional discounts on customization of products, the discount codes applied would only work for base product. Discount may work on customization and accessories added along with base product.
WARRANTIES
Except as may be specifically provided, we make no warranties, representations, statements or guarantees (whether express or implied) with respect to use of our website or any of the Products sold by us.
SHIPPING & DELIVERY
We ship to any Indian address as well as provide International Shipping almost all over the world. Please see our Shipping Policy for the country list and prices. All orders for international deliveries are subject to our Terms and Conditions. We do not deliver to PO Boxes.
A shipping charge is applicable for every international shipment. Sometimes Shipping charges are fully or partially waived for international shipping based on the promotions.
All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
We will try to deliver all orders received, however if you are not at home a card will be left and the parcel will be delivered to a Neighbor, or returned back to the depot. It is your responsibility to collect it or arrange re-delivery at your cost.
If a parcel is returned as undelivered we will offer a refund for the items only. If you still require the parcel to be resent a further shipping charge is payable by you.
In some cases, if you are not reachable unavailable at the given address for more than 7 days, the courier company would destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.
We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes, custom clearances, transport problems, for delays caused by acts or omissions of your details or other regulatory agencies.
We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, post code and telephone number for the customer.
We are not liable to pay refund for late delivery due to delays during custom clearance process. Or for delays caused by acts or omissions of your details or other regulatory agencies.
CANCELLATION
If you change your mind after placing the order, please cancel the order online through your account within 24hrs. Once the order is shipped, we cannot cancel your order. The best way to cancel the order is through Online in your Account page under Order history.
You can try emailing us on support@onetimepe.in for any cancellation request or call us at +91 4069179515.
This should happen within 24 hours of placing an order.
Products ordered in Clearance / discount / promotional sale cannot be canceled once an order is placed.
Any specially made product or custom designed product including Designer Products & Design It Yourself (DIY) products cannot be canceled once an order is placed.
Once an order is canceled, you could opt to get full refund of the value of the transaction or opt to get a full redeemable gift voucher.
INTERNATIONAL ORDERS
Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions.
We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order.
Where prices are quoted without taxes and custom duties, customer are are not entitled to tax or customs duty refunds. The price displayed for goods and services remain the same regardless of the country of delivery.
International Payments may be made by any of the methods indicated on our website in the currency you have chosen to pay. The settlement would happen in the chosen currency. You may be charged a processing fee by your card issuer in case you dont chose to pay in your local currency .Please check the same with your issuing card bank or society.
All Terms & Conditions apply.
ORDER DELAY / CANCELLATIONS DUE TO DELAY
OneTimePe products are made by craftsmen and material from our suppliers who are located in different geographic locations. Each of the product is carefully made after a series of processes which requires multiple tasks like embroidery, customization such as designing and tailoring etc. Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval for . This may result in your order getting delayed.
Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for this measurements recheck may delay an order.
At any point of time during the garment construction process it cannot be canceled.
RETURNS
Our focus is to avoid returns and in order to learn the root cause we may ask for pictures of some made to measure items and improve our quality in order to avoid any future possible errors. At the same time we want your experience with us to be positive and care free and so we have an Easy Return Policy.
All items except Custom designed outfits including Design It Yourself (DIY) items and Designer items can be returned.
REFUNDS
Refunds are processed within 7 days of receipt of any returns & verification.
A refund can be issued by using the same means of payment as you used for the initial transaction.
During peak periods such as Sales or Festive periods processing returns may be slightly delayed.
The refunds would be processed, only if the product has tags intact and is in the same condition in which it was delivered to you.
Refunds will not exceed more than the product value.
Upon receipt of the returned goods to our Indian returns center, we perform a mandatory sanity check on the returned goods & post which refunds are processed in the form of store credits/refunds*. This process usually takes 2-3 weeks based on the local postal services used for returning the items. Therefore we appreciate your cooperation.
OneTimePe is not liable to reimburse the cost of any lost shipments that may have occurred while returning goods to our return center.
EMI – Refunds for orders placed under EMI option will be processed based on the product cost/order cost.
Paytm – Refunds for orders placed using Paytm will be processed back to your Paytm accounts that were used during the time of purchase.
PAYMENTS
We accept all major credit cards / debit cards, NetBanking, GPay, PayTM and other modes of payment through PayU payment gateway.
For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match this criteria.